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Zhihui Sha
Department of Public Administration, Sichuan University, Chengdu, People's Republic of China
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Influence of Perception on Service Satisfaction of Community Health Centers among Older Adults or their Families in Chongqing, China: A Path Analysis
Author(s): Jing Luo, Zhihui Sha, Tiantian Wu, Chen Liu*, Chenghu Wang and Jing Luo
Background: CHCs have now served as the primary healthcare facilities especially for older adults in China. There is paucity in current literature about public satisfaction with CHC services from the perspective of subjective perception among the public. We aimed to identify the perception factors influencing satisfaction with CHC services among older adults or their families, and explore the influence paths, in Banan district of Chongqing, China. Methods: A sample survey was conducted among 879 households in 32 communities in Banan district in March 2019 to obtain the basic data. The hypothetical service satisfaction model, the degree of the influence each perception factor has on final satisfaction, and influence paths were analysed using the Smart PLS 3.0 software. Results: A total of 800 households in wh.. View more»