Biology and Medicine

Department of Sociology, Landmark University, Omu-Aran, Kwara State, Nigeria

Publications

• Research Article   
  Medical Personnel's Quality Service Delivery to NHIS-HMO Outpatient Enrollees' in Lagos Hospitals and its Impact on COVID-19 Containment
  Author(s): Abigail Affiong Mkperedem*, Peter B Ogunlade, Chisaa O Igbolekwu, Ogadimma Arisukwu and Abiodun Olawale Afolabi
  
  Purpose: The issue of quality in healthcare services depends heavily on the interactions between the service process; the customer as well as the health care providers. Thus, a question arises whether the perceived quality of medical personnel will have any impact on the coronavirus disease 2019 (COVID-19) pandemic containment. Methods: This study triangulated in its methodology. Using quantitative (questionnaires) and qualitative In-Depth Interviews (IDIs) to elicit data on enrollees’ perception, published articles on COVID-19 were reviewed to describe the plausible impact. Using a simple random and convenient sampling techniques, a total of 252 questionnaires and 9 in-depth interviews were used to elicit data from selected respondents across 9 healthcare facilities within the 3 senatorial districts, in Lagos, Nigeria. .. View more»
  

  DOI: 10.35248/0974-8369.22.15.532

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