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Abigail Affiong Mkperedem
Department of Sociology, Landmark University, Omu-Aran, Nigeria
Publications
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Research Article
Perception of Quality of Healthcare Services among NHIS-HMO Enrollees Visiting Selected Hospitals in Lagos, Nigeria
Author(s): Abigail Affiong Mkperedem*
Background: Assessing and communicating healthcare services quality involves a detailed assessment of relevant and consensual variables that show the complex nature of health care. The Nigerian National Health Insurance Scheme (NHIS) is a government initiative aiming towards ensuring all citizens healthcare needs are provided for at a reasonable cost. This study objective was to examine how enrollees perceived the quality of healthcare services during visits to selected hospitals in Lagos, Nigeria. Methods: Anchored on the structural functionalist theory, the study triangulated between quantitative (questionnaire) and qualitative (In-Depth Interview (IDIs)) method. Using simple random and convenient sampling technique, a total of 252 questionnaires and 9 in-depth interviews were used to elicit data from selected respond.. View more»