Health Care : Current Reviews

Service catalogue for non-medical support services in hospitals version 2.0

5^th International Congress on Healthcare & Hospital Management

December 03-04, 2018 | Rome, Italy

Nicole Gerber and Susanne Hofer

Zurich University of Applied Sciences, Switzerland

Scientific Tracks Abstracts: Health Care Current Reviews

Abstract:

The first version of the Service Catalogue for Non-medical Support Services in Hospitals (LekaS) was developed in a consortial research approach between the Zurich University of Applied Sciences, several hospital associations and industry partners. The goal of LekaS was to have a clear and comprehensive definition and differentiation of the non-medical support services in hospitals in order to facilitate a common understanding of the type and scope of the services, and to enable a clear product bundling. The overarching aim of the initiative was to have a standardized basis to define clear and comparable Service Level Agreements, to make detailed process descriptions and improvements, to systematically discuss relationships and dependencies between the strategic, tactical and operational levels, to improve financial transparency and thereby to develop and implement sensible benchmarking approaches, as well as to have a well -founded basis for discussing cost-cutting measures (Gerber & L�uppi, 2015, p. 8). The conceptual basis was the norm ???SN EN 15221-4 (2011) Facility Management: Taxonomy, Classification and Structures in Facility Management???, however the catalogue was adapted specifically to the branch. Meanwhile, several applied projects in the field as well as feedback from practitioners have provided hints about how to complete and refine the catalogue. LekaS Version 2.0 is therefore newly-structured, is more complete and adapted to the most recent findings from different research and development projects. Recent Publications 1. Gerber, N. & L�uppi, V. (2015). Service Catalogue for non???medical support services in hospitals ??? SN EN 15221???4 adapted, expanded and commented branch???specifically. W�denswil: ZHAW Institut f�r 2. Facility Management. URL: www.zhaw.ch/ifm/fm??? healthcare/lekas???e 3. Gerber, N. (2016). LemoS 3.0 ??? Service Allocation Model for non??? medical Support Services in Hospitals adapted to new findings (Translation of the German original). In: Working Paper. W�denswil: Institute of Facility Management. URL: https://www.zhaw.ch/index.php?id=3809 4. Gerber, N. & Hofer, S. (2017). RemoS ??? Reference Model for Non??? medical Support Services in Hospitals. W�denswil: Institute of

Biography :

Nicole Gerber is a Senior Research Associate and Project Leader at the Institute of Facility Management (IFM) at Zurich University of Applied Sciences (ZHAW), leading different research and development projects with a focus on healthcare. She can draw on various professional and entrepreneurial experience in different industries in addition to her MSc degree in Business Administration and MAS in Information Systems.

E-mail: nicole.gerber@zhaw.ch