Health Care : Current Reviews

OPD automation: Establishing user friendly outpatient department

3^rd Indo-Global Summit & Expo on Healthcare

October 05-07, 2015 New Delhi, India

Ruby Sahney and Niranjan K Ramakrishnan

Sir Ganga Ram Hospital, India

Posters-Accepted Abstracts: Health Care: Current Reviews

Abstract:

Charitable hospital such as Sir Ganga Ram Hospital has earned the trust and goodwill over six decades and citizens of India and neighboring countries travel all the way with the lot of hope and conviction to get the quality health care. Sometimes, hospitals can be coercing places for patients. Front offices being the face of the hospital, it creates a huge impact on the opinion making when come in contact with patients who is visiting our hospitals. An efficient, well designed, planned and operationalized outpatient�?�?�?¢�?�?�?�?�?�?�?�?s services are a collective responsibility of each and every members of the team. At Sir Ganga Ram Hospital, with the blessings of our Honorable Chairman, Board of Management, Dr. D.S. Rana, OPD automation project was designed to help medical outpatient clinics provide a more user friendly service. Each consulting receptions was provided a checklist which is being used by all the OPD staff to assess the strengths and weaknesses of their outpatient department. During the implementation of OPD automation project, it was realized that some of the proposals required extra resources but many were already part of current practice. Focus areas of the presentation are base on the sequence of the patient visit such as before appointment, locating the hospital, on arrival, scheduling and appointment, waiting time, waiting environment, patient who could not make it, quality and quantity of human resources and their skills, displayed information for efficient communication, technology such as Wifi, Kiosk, risk management, maintaining dignity, privacy, patient safety, communication management, consultation process, training & education, results and follow-up plans, prescription and side effects and most importantly the review of patient-friendly policies.

Biography :

Email: hostleno4@yahoo.com  iafniru@gmail.com