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Senevirathne R
Senevirathne R
Sri Lanka
Publications
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Research Article
Patient Satisfaction with Health Care Services Delivered at the Out Patients Department-Case Study-at Teaching Hospital Karapitiya Sri Lanka
Author(s): Sanjeewa GGC and Senevirathne RSanjeewa GGC and Senevirathne R
A cross-sectional study was conducted on patient satisfaction with health services at the Out Patient Department of Teaching Hospital Karapitiya, with the aim determining the relationship between satisfaction and explanatory factors. Suggestions and comments from the patients were also revealed in this study. Using a structured questionnaire, data were derived from 251 patients using the OPD services. Descriptive statistics were used to describe satisfaction level and independent variables while the relationships between these factors were determined by Chi-square test. The average score of patient satisfaction was 3.5 and 10.4% of the patients were highly satisfied with health services. Patients were highly satisfied with courtesy (45.8%), quality of care (44.2%), physical environment (41.8%), convenience (24.7%), and out of pocket cost (23.5%). Regarding predisposing factors, attitu.. View More»
DOI: 10.4172/2375-4273.1000193